If you own a small business, you need to have all of the business advantage that is available to you. One way to easily gain an edge over competition of any size is by using a virtual small business PBX solution. Such a service helps make a business come across bigger than it actually is by using certain incredibly innovative features.

For starters, an Internet based telephone service makes use of a virtual receptionist, also known as an auto attendant, very similar to the system used by large corporations. This feature answers and directs automatically, received phone calls so that they are routed to the correct employee or area.

Rules for call answering allow you to define how calls are routed, and are very flexible. You can route inbound calls to voicemail, different extensions or other phone numbers based on how you set up the rules. You can define rules based on the current time, what day of the week it is, and even the caller ID of the inbound call.

A call queue system can be created, which can put inbound calls in a holding pattern until someone can answer the phone. You can configure what is heard by the caller as they are waiting, including music, or a pre-recorded message. By using a queue, you make sure that calls are answered as swiftly and effectively as possible.

A full featured voicemail service is included that allows inbound phone calls to be handled with customizable greetings and messages to be left in individual mailboxes. Notification can be sent when you receive a new message, and it is even possible to receive the voicemail as an email attachment, giving you the ability to efficiently take care of the call.

Multiple phone extensions allow you to efficiently route incoming calls to the correct place. This will also give your business the appearance of having many sections with many employees. You can add extensions as they are needed, allowing for easy and cost affective phone system expansion.

With an Internet based phone service, you get the choice of a local phone number, a toll free phone number, or both. Though using a toll free number will not cost you more to use, it does help to give your small business that large company feel.

The above are some of the great benefits provided by a virtual small business PBX service that help make your small business seem like a bigger outfit. Make use of an inexpensive, easy to operate Internet based phone service and appreciate how its powerful features can really work towards improving the bottom line of your company.